Terms & Conditions

Last modified on June 4, 2024

Introduction

Welcome to https://sugarsupportnow.com/ (“Website”). These Terms & Conditions govern your use of the Website and the services provided by https://sugarsupportnow.com/ (“we,” “us,” or “our”). By accessing or using the Website, you agree to be bound by these Terms & Conditions. If you do not agree to these Terms & Conditions, you may not access the Website or use any services.

These Terms & Conditions apply to all users of the Website, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. Please read these Terms & Conditions carefully before accessing or using our Website. By accessing or using any part of the Website, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services.

The laws of England and Wales will govern these Terms & Conditions and any dispute of any sort that might arise between you and https://sugarsupportnow.com/ or its associates.

Definitions

For the purposes of these Terms & Conditions, the following terms shall have the meanings ascribed to them below:

“Agreement” means the contract formed between the Company and the Consumer upon the Consumer’s acceptance of these Terms & Conditions by accessing or using the Platform.

“Consumer” means any individual who accesses, uses, or makes a purchase through the Company’s platform.

“Company” means https://sugarsupportnow.com/, a platform for the sale of dietary supplements and related products.

“https://sugarsupportnow.com/” means Charmiqa Limited, with a registered office at 13 Southgate, WS11 1PS, Cannock, United Kingdom.

“Order” means any request by a Consumer to purchase one or more Products through the Platform.

“Personal Data” means any information relating to an identified or identifiable natural person as defined under applicable data protection laws.

“Platform” means the online environment accessible at https://sugarsupportnow.com/ where the Company offers and sells Products to Consumers.

“Products” means the dietary supplements and related products offered for sale on the Company’s platform.

“Services” means all functionalities and features provided by the Company through the Platform, including but not limited to browsing and purchasing Products, accessing product information, and receiving customer support.

“Terms & Conditions” means this document, which outlines the agreement between the Company and the Consumer regarding the use of the Company’s platform and the purchase of Products.

“User” means any individual who accesses or uses the Platform, including but not limited to Consumers, browsers, vendors, and contributors of content./

Scope of Services

The Company operates an online platform accessible at https://sugarsupportnow.com/ (the “Platform”), which is designed to offer and sell dietary supplements and related products (collectively, the “Products”) to Consumers. The scope of services provided by the Company to the Consumer under these Terms & Conditions includes, but is not limited to, the following:

  • Access to a catalogue of Products for the purpose of browsing and purchasing.
  • Provision of detailed information regarding the Products, including descriptions, pricing, and usage instructions.
  • Facilitation of the purchase process, including the collection of payment and arrangement for the delivery of Products purchased by the Consumer.
  • Customer support services to assist with inquiries, complaints, or issues related to the use of the Platform or the Products.

It is expressly understood that the Company’s responsibility is limited to the provision of the Platform, the sale of Products, and related support services. The Company does not assume any responsibility for the direct or indirect consequences of the Consumer’s use of the Products, including but not limited to health issues, personal injury, or property damage. The Consumer is advised to consult with a healthcare professional before using any dietary supplement product.

Consumer Rights

This clause outlines the rights of the Consumer in accordance with the laws of England and Wales, ensuring that the Consumer’s interests are protected when engaging with the Company through the Platform.

  • Right to Information: The Consumer has the right to clear, truthful, and complete information about the Products, including their prices, main characteristics, and availability before making a purchase.
  • Right to Withdrawal: The Consumer has the right to withdraw from the purchase of a Product without giving any reason within 14 days from the day on which the Consumer, or a third party indicated by the Consumer other than the carrier, acquires physical possession of the Product. This is known as the “cooling-off period.”
  • Right to Complaints: The Consumer has the right to submit complaints about the Products or the service of the Company. The Company is required to provide an accessible and efficient process for handling these complaints and must respond within a reasonable timeframe, not exceeding 30 days.
  • Right to Warranty: The Consumer is entitled to a warranty on the Products, ensuring that they conform to the contract, for a period of two years from the delivery date. This warranty covers any defects or non-conformity of the Products that manifest within this period.
  • Right to Privacy: The Consumer’s personal data must be processed in accordance with the applicable data protection laws, including but not limited to the GDPR, ensuring the Consumer’s privacy and data security.

Shipping Policy

This Shipping Policy governs the shipment and delivery of any Products ordered by the Consumer through the Company’s Platform. By ordering Products from the Company, the Consumer agrees to be bound by this Shipping Policy, which is incorporated into the Terms & Conditions by reference.

  • Shipping Territory: Products purchased from the Company are available for shipment to addresses within Europe. For shipments outside of Europe, additional terms and conditions may apply.
  • Shipping Costs: The Consumer will be informed of the shipping costs at the time of purchase. Shipping costs may vary depending on the delivery location and the size of the order.
  • Delivery Times: The Company endeavors to ship Products within a reasonable time after receiving an order, typically within 5-7 business days. However, delivery times may vary based on the shipping method selected, the destination address, and the availability of the Products.
  • Tracking Information: Whenever possible, the Company will provide the Consumer with tracking information for their order, allowing the Consumer to track the delivery status of their Products.
  • Risk of Loss: The risk of loss for the Products passes to the Consumer upon the Consumer’s receipt of the Products. The Company is not responsible for any loss, damage, or delay that occurs after the consumer receives the Products.
  • Inspection of Products: Upon receipt, the Consumer is advised to inspect the Products for any damage or defects. In the case of any issues, the Consumer should contact the Company immediately to arrange for a return or exchange in accordance with the Company’s return policy.

For any questions or concerns regarding this Shipping Policy, the Consumer is encouraged to contact the Company directly.

Cancellation Policy

In accordance with the laws of England and Wales, Consumers have the right to cancel their order for Products without giving any reason within 14 days from the day on which the Consumer, or a third party indicated by the Consumer other than the carrier, acquires physical possession of the goods. To exercise the right of cancellation, the Consumer must inform the Company of their decision to cancel this contract by an unequivocal statement (e.g., a letter sent by post, fax, or e-mail). The Company will provide the Consumer with a confirmation of receipt of such a cancellation.

To meet the cancellation deadline, it is sufficient for the Consumer to send their communication concerning the exercise of the right of cancellation before the cancellation period has expired. If the Consumer cancels this contract, the Company shall reimburse all payments received from the Consumer, including the costs of delivery (with the exception of the supplementary costs resulting from the Consumer’s choice of a type of delivery other than the least expensive type of standard delivery offered by the Company), without undue delay and in any event not later than 14 days from the day on which the Company is informed about the Consumer’s decision to cancel this contract. The reimbursement will be carried out using the same means of payment as the Consumer used for the initial transaction, unless the Consumer has expressly agreed otherwise; in any event, the Consumer will not incur any fees as a result of such reimbursement.

The Consumer is responsible for returning the goods to the Company without undue delay and in any event not later than 14 days from the day on which the Consumer communicates their cancellation of this contract to the Company. The Consumer will bear the direct cost of returning the goods. If the goods, by their nature, cannot be returned normally by post, the Consumer will bear the direct cost of returning the goods.

The Consumer is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Refund Policy

This Refund Policy outlines the circumstances under which Consumers can request refunds for Products purchased from the Company. It forms part of the Terms & Conditions agreed upon by the Company and the Consumer.

Eligibility for Refunds:

  • Products must be returned within 14 days of receipt for any refunds to be considered.
  • Products must be in their original, unopened condition, including all packaging and accessories.
  • A valid receipt or proof of purchase must accompany the returned Products.
  • Refunds are only applicable to Products purchased directly from the Company’s Platform.

Process for Requesting Refunds:

  • The Consumer must notify the Company of their intention to return the Product within the specified timeframe.
  • The Product must be returned to the address provided by the Company, with the Consumer bearing any return shipping costs.
  • Upon receipt and inspection of the returned Product, the Company will notify the Consumer of the approval or rejection of the refund request.
  • If approved, the refund will be processed, and a credit will automatically be applied to the Consumer’s original method of payment within a certain number of days.

Exceptions:

  • Products that are damaged or not in their original condition due to Consumer misuse are not eligible for refunds.
  • Products purchased through third-party sellers are not eligible for refunds under this Policy.
  • Sale items are only eligible for refunds at the discretion of the Company.

This Policy is governed by the laws of England and Wales and is subject to change at the discretion of the Company. Consumers are encouraged to review the Policy periodically for any updates.

Disclaimer on Nutraceuticals

The Company expressly disclaims all responsibility and liability for any health-related claims that are not approved by any EU-regulated Food and Consumer Product Safety Authority or any other relevant regulatory body, including any claims made by third parties. The Products available on the Platform are intended to support general well-being and are not designed to diagnose, treat, cure, or prevent any disease. Consumers should not use the Products as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition or health objectives. The Company does not provide medical advice or services. The information provided on the Platform regarding the Products is for general informational purposes only and should not be considered as medical advice.

Privacy Policy

The Website’s Privacy Policy outlines the way the Company collects, uses, and protects the personal data of Consumers. The Company is committed to ensuring that the privacy of Consumers is protected in accordance with applicable data protection laws, including but not limited to the (UK) GDPR.

Personal data collected by the Company may include, but is not limited to, IP address, email address, physical address details, payment information, medical history, weight, and height. This data is collected for the purpose of processing transactions, delivering Products, and improving the Consumer experience on the Platform.

Consumers have the right to be informed about the collection and use of their personal data, including special categories of data such as health data. The Company will obtain explicit consent from Consumers before collecting or using their personal data for any purpose not outlined in this Privacy Policy, especially for the processing of special categories of data. Consumers have the right to access, correct, delete, or restrict the processing of their personal data at any time.

The Company implements appropriate technical and organizational measures to ensure the security of personal data, protecting it against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

By using the Platform, Consumers consent to the collection and use of their personal data as described in this Privacy Policy. Consumers have the right to withdraw their consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

For any questions or concerns regarding this Privacy Policy or the handling of personal data, Consumers may contact the Company directly through the contact information provided on the Platform.

Limitation of Liability

Neither the Company nor its directors, employees, agents, or other representatives shall be liable for any direct, indirect, special, incidental, consequential, or punitive damages, including but not limited to, loss of data, income, profit, or goodwill, loss of or damage to property and claims of third parties, arising out of or in connection with the use of the Platform or the purchase of Products through the Platform, whether or not such damages were foreseeable and even if the Company has been advised of the possibility of such damages. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.

Notwithstanding the foregoing, nothing in these Terms & Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law. The Consumer’s statutory rights under the current consumer protection law are not affected.

Intellectual Property Rights

The Company and the Consumer acknowledge that all intellectual property rights in the Products, including but not limited to copyrights, trademarks, patents, trade secrets, and any other proprietary rights, are and shall remain the exclusive property of the Company or its licensors. The Consumer agrees not to copy, modify, distribute, sell, or create derivative works from the Products without the explicit written consent of the Company.

The Consumer further acknowledges that the Platform and all related graphics, logos, and service marks are trademarks of the Company or its licensors and are protected under EU law and international treaties. The use of these trademarks by the Consumer is strictly limited to what is expressly permitted under the Terms & Conditions or with the prior written consent of the Company.

Any unauthorized use of the intellectual property of the Company may result in legal action and the enforcement of rights under EU law and applicable international treaties. The Consumer is advised to respect the intellectual property rights of the Company to avoid any potential legal disputes.

Governing Law and Jurisdiction

These Terms & Conditions, including any disputes arising out of or in connection with the agreement between the Company and the Consumer, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes, controversies, or claims arising out of or relating to this agreement, including the interpretation, violation, invalidity, non-performance, or termination, shall be exclusively settled by the competent courts of London.

The Consumer acknowledges that by agreeing to these Terms & Conditions, they are submitting to the jurisdiction of the London courts for the resolution of any disputes that may arise under this agreement.

Amendment and Termination

The Company reserves the right to amend these Terms & Conditions at any time without prior notice to the Consumer. Any amendments will be effective immediately upon posting of the revised Terms & Conditions on the Platform. The Consumer’s continued use of the Platform following any amendments indicates their acceptance of the new Terms & Conditions.

The Company may terminate these Terms & Conditions and deny the Consumer access to the Platform at any time, without prior notice, for any reason, including but not limited to, breach of these Terms & Conditions by the Consumer. Upon termination, the Consumer must cease all use of the Platform and destroy any copies of materials obtained from the Platform.

The Consumer may terminate their agreement to these Terms & Conditions at any time by ceasing to use the Platform and notifying the Company of their decision to terminate. Termination by the Consumer does not affect any liabilities or obligations incurred prior to the termination date, including the obligation to pay for Products ordered.

Miscellaneous

This Terms & Conditions document, including all its provisions and the rights and obligations herein, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with this agreement, including disputes on its conclusion, binding effect, amendment, and termination, shall be resolved by the competent courts of London.

The failure of the Company to enforce any right or provision of these Terms & Conditions will not be considered a waiver of those rights. If any provision of these Terms & Conditions is held to be invalid or unenforceable by a court, the remaining provisions of these Terms & Conditions will remain in effect.

These Terms & Conditions constitute the entire agreement between the Company and the Consumer regarding the Platform, and supersede and replace any prior agreements we might have between us regarding the Platform.

The Company reserves the right to amend these Terms & Conditions at any time. It is the Consumer’s responsibility to check these Terms & Conditions periodically for changes. Your continued use of or access to the Platform following the posting of any changes to these Terms & Conditions constitutes acceptance of those changes.

These Terms & Conditions do not create any agency, partnership, joint venture, employment, or franchisee relationship between the Company and the Consumer.

Contacts

If you have any questions about this Policy, you can contact us:

by email: [email protected]

Legend